How Hands-Free Devices are Changing the Way Technicians Work
Assisted Reality devices are being adopted at a rapid pace across the industrial sector. From the oil and gas industry to automotive corporations, RealWear’s hands-free solutions are increasing productivity, reducing costs, allowing businesses to scale and enhancing the customer experience. With more and more organizations leveraging hands-free devices, it’s completely transforming the way technicians work.
A Hands-Free Experience
Wearable assisted reality devices enable technicians to operate at an optimal level – without the need to hold a phone or tablet in one hand while simultaneously working with the other. Oftentimes, field technicians are geographically dispersed, making it difficult to receive support when conducting maintenance or repairs.
With RealWear devices, technicians can connect and collaborate with specialists via hands-free video and audio. Additionally, they can playback training videos, capture images and videos, refer to equipment manuals, and more without having to stop to interact with a laptop or tablet. This ensures any issues that arise are solved quickly and efficiently, using real-time data to drive decision-making. On average, RealWear devices reduce downtime by 29%.
Assembling & Disassembling Products
Through the use of assisted reality devices, the assembly and disassembly of equipment and parts – an often complex process – can be simplified. Through RealWear’s two-way video call feature, experts can connect with on-site technicians and collaborate remotely to identify and rectify issues. This level of on-demand assistance is vital to ensuring operations are resumed as quickly as possible, dramatically reducing maintenance costs.
Access to Real-Time Data
Another way assisted reality wearables help technicians is by allowing them to view real-time data. Access to information is crucial for servicing equipment, rectifying an unexpected failure and receiving remote support when needed. Speeding up the troubleshooting process – whether through remote assistance or via the device’s resource library – will reduce operational costs, eliminate downtime, minimize errors, and ensure technicians have a firm understanding of how to resolve the issue at hand.
Decreased Training Cost & Time
Valuable information can be stockpiled by an assisted reality system through a library of on-demand resources. Service calls, for instance, can be recorded to capture the knowledge of experienced engineers and technicians. These audio and video files can be leveraged for training newly hired technicians.
Similarly, when a new technician is on location at a customer site, they can collaborate with an experienced technician (regardless of their location) to optimize service delivery while providing hands-on education. This functionality will reduce training time as well as save corporations the cost of sending multiple personnel to a client’s site.
RealWear’s hands-free devices can be customized for a myriad of business needs. From the ability to view technical manuals to improve productivity and safety, to reducing operational errors through on-the-go digital workflows, there’s no shortage of use cases when it comes to leveraging assisted reality within the industrial sector.
To learn more about how assisted reality technology can provide cost-saving benefits and drive ROI, contact one of our experts today.